Key Roles & Responsibilities

1. Client Support & Training

* Provide day-to-day technical support to clients and resolve their queries.
* Guide and train clients on how to effectively use our software/products.
* Understand client issues and provide appropriate technical solutions.
* Conduct product demonstrations and user training sessions when required.
* Follow up on reported issues until they are properly resolved.
* Maintain clear communication with clients regarding issue status and resolution.

2. Requirement Analysis & Module Development

* Understand and document client requirements and customization requests.
* Analyze business requirements and translate them into technical requirements.
* Work with the development team to implement new features and modules.
* Develop or assist in developing modules based on specific client requirements.
* Test newly developed features before delivering them to clients.
* Assist in troubleshooting and fixing functional or technical issues.
* Ensure developed solutions meet the client's actual business requirements.

 3. Client Communication & Feedback

* Maintain regular communication with assigned clients.
* Take regular updates from clients regarding product usage and ongoing requirements.
* Collect *daily/regular client feedback* and communicate important feedback internally.
* Identify recurring client problems and suggest possible improvements.
* Maintain proper records of client queries, requirements, feedback, and resolutions.
* Build a positive and professional relationship with clients.

4. Internal Team Coordination

* Coordinate closely with developers, project managers, and other internal teams.
* Communicate client requirements clearly to the technical team.
* Track the progress of requested changes and communicate updates to clients.
* Participate in product testing, UAT, bug reporting, and deployment-related activities.
* Assist in preparing technical documentation and user guides when required.
 

Technical Skills

* Basic understanding of *web applications and software products*.
* Basic knowledge of *HTML, CSS, JavaScript* and/or any programming language.
* Understanding of databases and basic *SQL* is preferred.
* Basic understanding of APIs and how web applications communicate with backend systems.
* Ability to understand software functionality and troubleshoot basic technical issues.
* Familiarity with Git/GitHub is an advantage.
* Knowledge of *PHP, Laravel, React, Node.js, Flutter, WordPress, or similar technologies* is an added advantage.